FAQ

Is delivery really FREE?

Yes! All purchases being delivered to UK mainland are free delivery. If you wish your goods to be delivered to anywhere else then please Contact Us for quotation.

How long will delivery take?

We send everything except ice skates, bowls and heavier orders by Royal Mail 2nd Class which aims to deliver within three working days. If you order is too heavy (over 1kg) to be sent 2nd Class then it will either be sent 1st Class or by courier at our discretion.
Ice skates, bowls and heavier orders will be sent by courier on a 'next working day' service (see next Q and A).
We will always email to notify you of the day that your items are being sent and by which service.

What do I do if my purchase(s) is being sent by couriers?

The couriers will deliver you purchase(s) to you the 'next working day' after they have collected from us. 
The couriers do not deliver on the weekends.
They deliver between 7am and 5.30pm.
They should make up to 4 delivery attempts.
If you have any questions regarding the courier delivery then please contact them - their contact details will be supplied in your delivery information email.

What if there is a problem with my purchase?

If you have any problem with your purchase (missing/damaged items, non-delivery, etc) then please contact us immediately and we will sort it out as soon as possible.

How can I return my purchase?

A full refund/exchange will be accepted on all items only if  returned within 7 working days of receipt and in an unused and originally boxed condition. Please complete the follwing steps.

Contact Us to notify before returning.
Return purchase by recorded delivery.
Include your contact details (name address tel) with return item.

A full refund will be issued by the same method as payment was made as soon as returned items are received.
An exchange will be sent as soon as the returned item and an additional postage payment (arranged and agreed prior to return) are received.

My question is not answered on this page!

Please Contact Us and we will get back to you as soon as possible.