Shop terms

1. These are the terms and conditions (which include our privacy policy and copyright notice) on which we do business for goods ordered through this website. This website is intended for use by UK resident consumers only. These terms and conditions are designed to set out clearly our responsibilities and your rights. Please read these terms and conditions carefully before placing your order and retain a copy for future reference.

2. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order. Otherwise, no alteration of these terms and conditions shall apply unless agreed in writing between us and you.

3. A contract is formed between us and you when (and not before) we have sent you confirmation by writing or email to the address or email address you have given and receive settlement of your payment. You may not cancel or vary your order once it has been accepted.

4. Every effort will be made to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to despatch of the goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

5. Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price.

6. Payment for goods ordered can be made by any method shown in this website at the time you place your order. All payments are taken in pounds Sterling and all purchases are inclusive of VAT at the prevailing UK rate.

7. The ordered goods will be delivered to the address in the UK entered by you on the on-line order. Ordered goods will normally be delivered within 3-5 working days of your order being accepted, unless otherwise notified to you by us and in any event within 30 days of your order. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or re-credit for any sum that has been paid by you or debited from you credit card for the goods. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

8. All orders are accepted subject to availability of the goods. If any ordered goods are not readily available, we will inform you as soon as possible, and refund or re-credit in full any sum that has been paid by you or debited from you credit card. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way.

9. You have the right to cancel the order at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom. To exercise your right of cancellation, you must give written notice to us by email, at the address or email address shown below giving details of the goods ordered and (where appropriate) their delivery.

Sportmax
Website Returns
32 Burbank Road
Hamilton
ML3 9AQ

email: ross@sportmax.co.uk

10. If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to us at your own cost, in unused and otherwise re-saleable condition. The goods must be returned by post to the address shown above. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit. Please see the FAQs for more information.

11. Once you have notified us that you are cancelling the contract and have returned the goods to us then we will then refund or re-credit you no later than 30 days from the date that any sum that has been paid by you or debited from your credit card.

12. If you are unsatisfied with the quality of the goods or have any other complaint about them, you can claim a refund or replacement by following the same instructions as above and mentioning the problem when you contact us before returning the goods either by post (at your cost) to Sportmax, Website Returns, 32 Burbank Road, Hamilton, ML3 9AQ or by returning them to this address in person.

13. We shall be under no liability in respect of any defect in the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instructions, misuse or alteration or repair of the ordered goods without our approval.

14. We shall not be liable to you for any business losses such as loss of profits or consequential damage arising from any failure to supply the goods in accordance with the contract.